Shipping policy
Shipping Information
At Sophie Melbourne, we process and ship your orders as quickly and reliably as possible. Please read the following shipping policy carefully to ensure clear expectations and a smooth experience:
Order Processing:
Orders are typically processed within 1-3 business days before being shipped.
Delivery Time:
- For deliveries within Australia & New Zealand, please allow 5 to 11 business days after processing for your order to arrive. This timeframe excludes weekends and public holidays.
- International delivery times may vary and can take longer due to customs clearance and local postal services.
Free Shipping Australia & New Zealand Wide:
We offer free shipping on all orders within Australia and New Zealand.
Shipping Confirmation & Tracking:
Once your order has been shipped, you will receive a confirmation email containing a tracking number. It is your responsibility to track your package and monitor delivery progress.
Delays & Responsibility:
While we strive to deliver within the estimated timeframes, Sophie Melbourne is not responsible for delays caused by courier services, customs, or unforeseen circumstances beyond our control.
Order Issues & Disputes:
If you experience any issues with your order or delivery, please contact us promptly at contact@sophiemelbourne.com within 7 days of the expected delivery date. We are committed to resolving any problems quickly and fairly.
Important:
Initiating a chargeback or payment dispute without first contacting us to resolve the issue is considered misuse of the chargeback process. Such actions may result in order cancellation and loss of customer privileges.
Thank you for shopping with Sophie Melbourne! We appreciate your understanding and cooperation.